Desert Sage Dog PoliciesBend Oregon's Top Training and Boarding Facility
(Last Updated November 16, 2021)
Website General Terms and Conditions
The content provided on this website is for informational purposes only. The owner of this website makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner will not be liable for any errors or omissions in the information available on this site or by following any link on this site nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. These terms and conditions of use are subject to change at any time and without notice.
Below is an overview of our most important policies. It is not a comprehensive listing and does not take precedent over any signed contract or written agreement between you and Desert Sage.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Phone Number
- Email address
- Information about your dog(s) and training needs
In addition, when registering and paying for training classes, we collect and share information with a payment provider to process payments including:
- Unique payment identifier
- Payment provider identifier
How payment providers use data
To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
Private training sessions are refundable up to 48 hours before the first scheduled appointment. Private training appointments and packages are not refundable, in whole or in part, after this 48-hour window has passed.
Group training classes are not refundable. If enrollment is canceled a week or more before class is scheduled to begin, the client will receive 100% of their fee credited on their account toward future services.
Cancellations and Make-Ups
Private training sessions may be rescheduled with no penalty up to 48 hours before the scheduled appointment. Appointments canceled after this window has passed will not be credited. Appointments canceled by Desert Sage due to inclement weather will be credited in full. Appointments canceled due to a medical emergency by the client will receive a waiver as well.
Group training classes must be attended on the dates and times the dog is registered for.
All of our contracts mandate that the owner maintain sole responsibility for his or her dog’s behavior.
Dogs that exhibit disruptive or aggressive behavior in group classes may be dismissed from class at the instructor’s sole discretion. If the class instructor dismisses a dog, the owners may receive a pro-rated refund for the remaining sessions only. We do require owners to be compliant with safety protocols that may include leashes and other equipment and restricting access to other people. The dismissal of a client due to refusal to follow safety protocols does not create an exception to our refund policy.
Dogs are very rarely dismissed from private training due to behavior, but if they are, owners may receive a pro-rated refund for the remaining sessions only. We do require owners to be compliant with safety protocols that may include leashes and other equipment and restricting access to other people. The dismissal of a client due to refusal to follow safety protocols does not create an exception to our refund policy.
Treatment of Animals
We do not allow physical punishment or intimidation of dogs by our trainers or by our clients during training sessions. If you physically punish or intimidate your dog (including but not limited to hitting, kicking, screaming at, spanking, shocking, or choking) you will be asked to stop. Persisting in this behavior or becoming confrontational will result in dismissal. Dismissal for violating this policy does not create an exception to our refund policy. Owners are solely responsible for their actions.
All dogs attending Desert Sage classes at any of our facilities must have proof of appropriate vaccinations, performed by a veterinarian, per individual class requirements. It is the owners’ responsibility to ensure the dog is up-to-date and that their vaccinations meet our requirements. If a dog does not have a veterinary record on file of the required vaccinations, it will not be allowed into the facility. This event does not constitute an exception to our refund or makeup lesson policy.
Dogs attending private training at their own home or in a public area must have proof of current rabies vaccination. If a private session is held at a training facility, the group class vaccination requirements apply.
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